UK mainland delivery, direct from the manufacturer
We deliver to addresses in the United Kingdom only. Everything we sell is couriered directly from the manufacturer, which is why most orders arrive within 5 working days and why some items carry a small delivery charge set by the manufacturer while others are delivered free.
We deliver to UK mainland addresses as standard.
Our standard delivery service does not cover the Highlands, islands, Northern Ireland, the Isle of Man, the Isle of Wight or the Channel Islands. If you would like goods delivered to one of those areas, contact us on 0333 366 0174 or at sales@workspace-ergonomics.co.uk before you order and we will get you a quote from the manufacturer for the cost and the timescale. Please do not place an order for one of those areas through the checkout without speaking to us first, as the standard charge will not be correct.
We do not deliver outside the United Kingdom.
Some items are delivered free of charge. Others carry a small delivery charge set by the manufacturer, because each manufacturer runs its own courier service.
Any delivery charge is shown at the checkout, before you pay, so you always know the full cost of your order before you confirm it. Delivery charges, like our prices, include VAT at the current UK rate.
Because your order is sent directly from the manufacturer rather than from a central warehouse, it is normally received within 5 working days of your order.
"Working day" means Monday to Friday, excluding bank holidays. Orders placed at a weekend or on a bank holiday are passed to the manufacturer on the next working day.
Where a product is made to order for you, the product page says so and gives the lead time, which will be longer than 5 working days. If you need something by a particular date, tell us before you order and we will confirm whether the manufacturer can meet it.
Timescales are a guide, not a guarantee. Manufacturer stock, courier availability and events outside our control can occasionally cause delays. If that happens we will tell you as soon as we know.
The manufacturer's courier will contact you to advise you of the delivery and, where the courier offers it, will give you tracking details. Please make sure the phone number and email address on your order are ones you check, because that is how the courier will reach you.
Delivery is to the main access point of your building, at ground-floor level. The courier will not carry goods upstairs, into a particular room or across a site, and will not unpack or assemble them. Please make sure someone is available to receive the delivery and move it indoors.
If you are ordering for an office, check that the delivery address is accessible to a courier vehicle and that whoever is receiving the goods knows to expect them.
If nobody is available to take the delivery, or the courier cannot get access, the delivery may have to be rebooked and the manufacturer's courier may charge for the second attempt. Where we can, we will tell you the charge before it is incurred.
Some of our products need a small amount of self-assembly, for example fitting a chair base to its seat or attaching a desk frame to its top. The product page tells you where this applies, and assembly instructions are supplied with the goods. Most items are designed to be put together with basic tools in a few minutes.
If you are unsure whether a particular product needs assembly, ask us before you order.
Installation is available on products from the Dynamic Office Solutions range. Where it is offered, you will see it as a delivery option at checkout, with the price shown before you pay. Chairs from the Dynamic range can also be delivered fully assembled, again shown as an option at checkout.
We do not currently offer installation on our other brands.
Once your order has been passed to the manufacturer, the manufacturer's courier will contact you directly to advise you of the delivery, and will give you tracking details where those are available. If you have not heard anything within a few working days of ordering, or anything looks wrong, contact us at sales@workspace-ergonomics.co.uk with your order number and we will chase it for you.
If you need to change the delivery address or date after ordering, contact us as soon as you can on 0333 366 0174 or at sales@workspace-ergonomics.co.uk. We can usually change details before the order is passed to the manufacturer. Once it is with the manufacturer's courier, changes depend on the courier and may not be possible, so please check your delivery details carefully when you order.
Unless we have agreed a longer period with you, we will deliver within 30 days of the day your order is accepted. If we miss that, you may treat the contract as at an end and we will refund you in full.
Where a made-to-order lead time is longer than 30 days, that longer period is the agreed delivery period and you will have been told it before you order.
We are not responsible for delays caused by events outside our reasonable control, but we will contact you as soon as possible to let you know and to agree what happens next.
Please check your delivery when it arrives. If anything is damaged or missing, contact us within 24 hours of delivery at sales@workspace-ergonomics.co.uk with your order number, a description of the problem and detailed photos. Damage is rectified by the manufacturer, and this would typically involve sending out replacement parts rather than a whole new product, so that you are back up and running as quickly as possible.
If a parcel arrives visibly damaged, you can refuse it or sign for it as "damaged". Either is fine, just let us know straight away. Please keep the packaging until the problem has been sorted out.
If you are a consumer, telling us later than 24 hours does not affect your legal rights, but it does make it harder to show that the damage happened before delivery. See our Returns and refunds page.
TSI Workspace Ltd, trading as Workspace Ergonomics
Registered in England and Wales, company number 03213375
Registered office: 1st Floor, 8-12 London Street, Southport, Merseyside PR9 0UE
Office and trading address: 31-35 Kirby Street, London EC1N 8TE
VAT registration number: GB 679 5604 83
Email: sales@workspace-ergonomics.co.uk
Phone: 0333 366 0174
